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FAQ

How soon will my order ship? 

All items are made-to-order and take 1-2 days to make depending on the size of the order. Then, they are shipped using USPS First Class, which typically takes 3-5 business days.

How much is shipping? 

USPS First Class varies between zones; typically they are around $2.74-$4. We offer free shipping for orders $45 and above. Orders must be $45 before taxes and shipping costs in order to be qualified for free shipping.

Can I track my order?

Yes! By default, your order does come with tracking. Once your order has been shipped, you will receive an email with a tracking number that will update as it reaches various locations until it is delivered to you.

What if there's a problem in receiving my product in the mail?

We are not responsible for any lost or damaged items. Please contact USPS.

Do you ship internationally?

Unfortunately, at the moment we do not ship internationally. We are looking to ship internationally in the future. 

A pattern that I want is out of stock. When will you be restocking? 

If there is a pattern that you'd like that is out of stock, please express your concern via email at info@masksbycam.com or on Instagram @masksbycam! The more people request a certain pattern, the more likely it will be restocked (and quicker too). 

Can I return/exchange/refund my order?

Due to COVID-19, all sales are final and we are not accepting or processing any returns, exchanges, or refunds. Please understand that because of hygienic reasons, masks as well as other products cannot be returned. Please be sure of your purchase before placing your payment. View our return policy.

My item is not the exact color or pattern cut as shown online?

Please expect slight color variation and fabric pattern cut when ordering. Occasionally different computer monitors will show a slightly different shade and fabric pattern cuts vary!

 

All items are handmade in NJ, USA. ♥

Contact us on Instagram @masksbycam or by email info@masksbycam.com